30g Wax Melts with Light Blue Pastel Ceramic Burner & Ceramic Candle Holder Plate w/ FREE TEALIGHT

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Where else can I buy Luxzerna Products?
Shopee: https://shopee.ph/luxzerna
Lazada: https://www.lazada.com.ph/shop/luxzerna/
TikTok: https://www.tiktok.com/@luxzerna
Enstack: https://enstack.ph/luxzerna

Delivery Time Frame:

Metro Manila - 1-3 Business days
Northern Luzon | Visayas Area - 3-5 Business days
Mindanao - 5-7 Business days

Note: Delivery time frames are subject to delays due to logistics issues or calamities in the Philippines.

1. Do you offer same-day delivery?

Yes! We offer same-day delivery within Pampanga through Lalamove or Maxim for orders placed before our daily cut-off time.

2. What is the cut-off time for same-day delivery?

Orders placed before 2:00 PM are eligible for same-day delivery. Orders placed after cut-off will be scheduled for the next day.

3. Which areas in Pampanga are covered?

We deliver within Pampanga province. Delivery availability may depend on the Lalamove or Maxim service coverage in your specific area.

4. How much is the delivery fee?

The delivery fee is shouldered by the buyer and will be based on Lalamove or Maxim’s standard rates depending on distance and location.

5. How do I pay for the same-day delivery fee?

You may:

• Request us to book and add the fee to your total bill.
  

6. Can I schedule the exact delivery time?

Yes, you may request a preferred delivery time, but please note that actual arrival may vary depending on rider availability and traffic conditions.

7. What if no rider is available?

In rare cases when no Lalamove or Maxim rider is available, we’ll immediately notify you and reschedule your delivery to the soonest possible time.

8. Do you offer same-day delivery outside Pampanga?

Currently, our same-day delivery service is only available within Pampanga. For outside areas, we use standard couriers (2–6 days delivery).